Billing Terms and Conditions
Accepted Payment Methods
At Solin Collective, we offer secure and convenient payment options.
We accept the following payment methods:
- American Express
- Apple Pay
- Google Pay
- Mastercard
- PayPal
- Shopify Payments
- UnionPay
- Visa
All payments are processed in New Zealand Dollars (NZD) unless otherwise stated at checkout.
Payment Processing
- Payment must be completed at the time of purchase
- Orders are not processed or shipped until full payment is received
- Orders with failed or declined payments will not be confirmed
Pricing & Currency
- Prices on the Solin Collective website are displayed in NZD
- Prices may change without notice
- Any applicable taxes and shipping fees are calculated at checkout
Secure Payment Processing
Solin Collective uses SSL encryption and trusted third-party payment gateways to protect your transactions.
We do not store or have access to your credit card or payment details.
Refunds & Chargebacks
- Refunds are issued in accordance with our Return Policy
- Unauthorised chargebacks will be disputed
- If you experience a payment issue, please contact us first at
info@solincollective.com
Fraud Prevention
Solin Collective reserves the right to cancel or place on hold any order suspected of fraud or unauthorised activity.
Additional verification may be required for high-value or flagged transactions.
Contact Information
Customer Service Hours
Monday to Friday: 9:00 AM – 5:00 PM (NZT)
Business Address
117B Glendhu Road
Bayview, 0629
Auckland, New Zealand
Email: info@solincollective.com
Phone: +1 646 631 3760
Estimated delivery times are as follows:
- Handling time: 1–2 business days
- Transit time: 6–8 business days
- Estimated delivery: 7–10 business days
For full details, please refer to our Shipping Policy
Yes. We offer free shipping on all orders shipped within New Zealand.
For more details, please refer to our Shipping Policy
Solin Collective is a New Zealand-based online brand.
If your item arrives damaged, defective, or incorrect, we will replace it at no cost.
Please contact us within 30 days of delivery.
For full details, please see our Return Policy.
Yes. Orders may be cancelled within 24 hours of purchase.
Please contact us as soon as possible to request a cancellation.
We offer a straightforward return process within 30 days of delivery.
For full details, please visit our Return Policy page.
Once your return is received and inspected, approved refunds are issued to the original payment method.
Refunds typically appear within 7 business days, depending on your bank or payment provider.
For more information, please refer to our Return Policy.
Yes. All purchases are covered by a 30-day warranty.
Please refer to our Return Policy for details on warranty coverage.
You can contact us via our Contact Us page or by emailing: info@solincollective.com
We currently ship only within New Zealand.
No. Solin Collective operates exclusively online.
Yes. Bulk orders are available.
For more information, please contact our customer support team.
Exchange requests are handled through our Return Policy process.
Please review that page for full instructions.
Once your order ships, you can track it using the Order Tracking page on our website.