Terms of service

This website is operated by Solin Collective. Throughout the site, the terms “we,” “us,” and “our” refer to Solin Collective.

Solin Collective offers this website, including all information, tools, and services available, subject to your acceptance of all terms, conditions, policies, and notices stated herein.

By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service, including any additional terms, conditions, and policies referenced herein.

These Terms apply to all users of the site, including browsers, customers, merchants, vendors, and contributors of content.

If you do not agree to all terms and conditions, you may not access the website or use any services.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services.

Section 1: Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your jurisdiction, or that you have given consent for any minor dependents to use this website.

You may not use our products or services for any illegal or unauthorised purpose, nor violate any applicable laws, including copyright laws.

You must not transmit any malicious code, viruses, or destructive software.

Any breach of these Terms may result in immediate termination of service.

Section 2: General Conditions

We reserve the right to refuse service to anyone, for any reason, at any time.

Your content (excluding payment information) may be transferred unencrypted across networks.
Payment information is always encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from Solin Collective.

Headings are included for convenience only and do not affect the interpretation of these Terms.

Section 3: Information Accuracy

We are not responsible for any inaccuracies, incompleteness, or outdated information on this site.

Content is provided for general information only and should not be relied upon without consulting more accurate sources.

We reserve the right to modify site content at any time without obligation to update it.

Section 4: Service and Price Modifications

Prices are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice.

We are not liable for any modification, suspension, or discontinuation of the Service.

Section 5: Products and Services

Certain products may be available exclusively online and in limited quantities.

Returns and exchanges are subject to our Return Policy.

We make every effort to display product colours and images accurately, but we cannot guarantee screen accuracy.

We reserve the right to limit sales to any person, region, or jurisdiction and to discontinue products at any time.

We do not guarantee that products or services will meet expectations or that errors will be corrected.

Section 6: Billing and Account Information

We reserve the right to refuse or cancel any order at our discretion.

Orders may be limited per customer, household, or account.

You agree to provide accurate, complete, and current purchase and account information.

Please refer to our Return Policy for further details.

Section 7: Optional Tools

We may provide access to third-party tools “as is” and “as available,” without warranties or endorsements.

Use of optional tools is at your own risk and discretion.

Future services and features will also be subject to these Terms.

Section 8: Third-Party Links

Our Service may include links to third-party websites.

We are not responsible for the content, products, or services of third parties.

Complaints or concerns regarding third-party products should be directed to the third party.

Section 9: User Submissions

Any comments, feedback, or submissions you provide may be used by Solin Collective without restriction.

We are not obligated to maintain confidentiality, provide compensation, or respond to submissions.

You agree your submissions will not violate third-party rights or contain unlawful or harmful content.

You are solely responsible for your submissions and their accuracy.

Section 10: Personal Information

Personal information submitted through the store is governed by our Privacy Policy.

Section 11: Errors and Omissions

We reserve the right to correct errors, inaccuracies, or omissions at any time, including after orders are submitted.

Orders may be cancelled if the information is inaccurate.

Section 12: Prohibited Uses

You are prohibited from using the site or its content for unlawful or harmful purposes, including but not limited to:

Violating laws or regulations
Infringing intellectual property rights
Harassment or discrimination
Uploading malware or malicious code
Collecting personal data without consent
Circumventing security features

Violations may result in termination of access.

Section 13: Disclaimer & Limitation of Liability

We do not guarantee uninterrupted, secure, or error-free service.

To the maximum extent permitted by law, Solin Collective is not liable for any losses, damages, or claims arising from use of the Service or breach of these Terms.

Section 14: Indemnification

You agree to indemnify and hold harmless Solin Collective, its affiliates, officers, employees, and partners from any claims arising from your breach of these Terms or violation of any law.

Section 15: Severability

If any provision is deemed unlawful or unenforceable, the remaining provisions remain valid and enforceable.

Section 16: Termination

These Terms remain effective unless terminated by you or us.

We reserve the right to terminate access at any time if you fail to comply with these Terms.

Obligations incurred prior to termination remain in effect after termination.

Section 17: Entire Agreement

These Terms constitute the entire agreement between you and Solin Collective, superseding any prior agreements or communications.

Section 18: Governing Law

These Terms are governed by and construed in accordance with the laws of New Zealand

Section 19: Changes to Terms

We reserve the right to update these Terms at any time.

Continued use of the website constitutes acceptance of any changes.

SMS/MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS

We are offering an SMS/MMS mobile messaging program (the "Program"), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy (the "Agreement"). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the "Dispute Resolution" section below. The Program uses artificial intelligence ("AI") technology to generate personalized messages, product recommendations, and conversational responses. Some or all messages you receive through the Program may be composed, in whole or in part, by AI systems rather than human agents.

AI-Powered Messaging. Messages you receive through the Program may be generated using artificial intelligence and machine learning technology. This means that some messages, including product recommendations, promotional offers, and conversational responses, are created by AI systems rather than written by a human. You acknowledge and agree that:
(a) AI-generated messages may contain inaccuracies. While we strive to provide helpful and accurate information, AI-generated messages may include errors regarding product details, pricing, availability, promotions, or other information. You should independently verify any product information, pricing, or promotional offers before making a purchase decision.
(b) AI responses are not professional advice. AI-generated messages do not constitute professional, legal, medical, financial, or other expert advice.
(c) Your conversations may be processed by AI. When you reply to messages or engage in conversations through the Program, your responses may be processed by AI systems to generate relevant replies. Your message content, purchase history, and browsing activity may be used by AI systems to personalize your experience.
(d) You may request human assistance. If at any time you prefer to interact with a human representative rather than an AI system, you may request human assistance by contacting us at info@solincollective.com

By participating in the Program, you agree to receive recurring automated marketing mobile messages, including AI-generated content, personalized product recommendations, and conversational AI responses, at the phone number associated with your opt-in. You understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer and/or AI-generated content, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system ("ATDS" or "autodialer"). You specifically consent to receiving messages where the content is generated, in whole or in part, by artificial intelligence systems.
If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP to any mobile text message from Us in order to opt out of the program. You may receive an additional mobile message confirming your decision to opt-out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You understand and agree that attempting to opt out by texting other words or verbally requesting one of our team members to remove you from our list is not accounted for as a reasonable means of opting out.
You acknowledge that the message frequency is various and that consent is not a condition to purchase. The program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with us.
Data Use for AI Personalization. To provide you with personalized messages and recommendations through the Program, we may use information including your purchase history, browsing activity, product preferences, and prior message interactions. This information may be processed by AI systems, including third-party AI service providers, to generate relevant and personalized communications. We do not sell your personal information to third parties. Our AI service providers are contractually prohibited from using your personal information to train their general-purpose AI models.

You must have a wireless device of your own, be capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text-messaging instructions.
You may not use or engage with the platform if you are under thirteen (13) years of age. If you use or engage with the platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent's or legal guardian's permission to do so. By using or engaging with the platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18), and have your parent's or legal guardian's permission to use or engage with the platform, or are of adult age in your jurisdiction. By using or engaging with the platform, you also acknowledge and agree that you are permitted by your jurisdiction's Applicable Law to use and/or engage with the Platform.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM OR RELATED TO: (A) INACCURACIES, ERRORS, OR OMISSIONS IN AI-GENERATED MESSAGES, INCLUDING INCORRECT PRODUCT INFORMATION, PRICING, OR AVAILABILITY; (B) ANY DECISION YOU MAKE BASED ON AI-GENERATED CONTENT; (C) ANY PRODUCT RECOMMENDATION GENERATED BY AI SYSTEMS; OR (D) THE PERFORMANCE, RELIABILITY, OR AVAILABILITY OF AI FEATURES. THE PROGRAM AND ALL AI-GENERATED CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.

You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates, or improvements of the program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the program after any such changes, you accept this Agreement, as modified.
For any questions, you can contact us for more information about the program.