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Privacy policy

Solin Collective operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide you, the customer, with a curated shopping experience. Solin Collective is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information”, we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or de-identified.

Depending on how you interact with the Services, where you live, and as permitted or required by law, we may collect or process the following categories of personal information:

  • Contact details: name, billing address, shipping address, phone number, and email address

  • Financial information: credit card or debit card details, payment card information, transaction details, payment confirmations, and other payment-related information

  • Account information: username, password, security questions, preferences, and settings

  • Transaction information: items viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled, and past transactions

  • Communications: information you include when contacting us, including customer support inquiries

  • Device information: device type, browser, IP address, network connection, and unique identifiers

  • Usage information: how and when you interact with or navigate the Services

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, when you create an account, place an order, contact us, or otherwise provide information

  • Automatically, through your device, cookies, and similar technologies, when you use the Services

  • Service providers, when they collect or process personal information on our behalf

  • Partners or third parties, where permitted by law

How We Use Your Personal Information

We may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services
To process payments, fulfil orders, manage accounts, arrange shipping, facilitate returns or exchanges, enable reviews, remember preferences, and personalise your shopping experience.

Marketing and Advertising
To send promotional communications and show advertisements on our Services or third-party websites based on your interactions, subject to your preferences and applicable law.

Security and Fraud Prevention
To authenticate accounts, detect and prevent fraud or malicious activity, and maintain a secure shopping environment.

Communicating with You
To provide customer support, respond to inquiries, and maintain our business relationship with you.

Legal Reasons
To comply with applicable laws, respond to legal requests, enforce policies, and protect our rights and the rights of others.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • With Shopify, vendors, and service providers who perform services on our behalf

  • With business and marketing partners for advertising and promotional purposes

  • When you direct or consent to disclosure, such as for shipping or social media integrations

  • With affiliates or within our corporate group

  • In connection with business transactions, legal obligations, or to protect rights and safety

Relationship with Shopify

The Services are hosted by Shopify. Information you submit may be transmitted to and processed by Shopify and third parties in countries outside your place of residence.

Shopify may process personal information to provide enhanced features, personalised advertising, and analytics. In these cases, Shopify is responsible for handling requests related to your rights for that data.

To learn more, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. Information shared on third-party platforms may be visible to others without limitation.

Children’s Data

The Services are not intended for use by children under 13 years of age. We do not knowingly collect personal information from individuals under the age of majority.

If a child has provided personal information, a parent or guardian may contact us to request the deletion of that information.

Security and Retention of Your Information

No security system is perfect, and we cannot guarantee absolute security. We recommend avoiding insecure channels when sharing sensitive information.

We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce policies.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access or request a copy of your personal information

  • Request deletion of personal information

  • Correct inaccurate personal information

  • Request data portability

  • Manage marketing communications

You may exercise these rights through the Services or by contacting us. We may need to verify your identity before fulfilling requests.

We will not discriminate against you for exercising your rights.

Complaints

If you have concerns about how we process your personal information, please do not hesitate to contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, or processed outside your country of residence. Where required, we rely on recognised safeguards such as Standard Contractual Clauses.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Changes will be posted on this page, accompanied by an updated “Last updated” date.

SMS/MMS TEXT MESSAGE MARKETING PROGRAM PRIVACY POLICY

Your privacy is extremely important to us. We will only use the information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes but is not limited to, sharing information with platform providers, phone companies (carriers), and other vendors who assist us in the delivery of mobile messages. 

WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY.

Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation, or governmental request, to avoid liability, or to protect our rights or property. When you complete forms online or otherwise provide us with information in connection with the program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the program and pursue any appropriate legal remedies.

California Civil Code Section 1798.83 and The General Data Protection Regulation 2016/679 (GDPR) allow users of the program who are California or European Union residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes.
Contact us at the following address to make a request:

Customer Service Hours
Monday to Friday: 9:00 AM – 5:00 PM (NZT)

Email: info@solincollective.com

Phone: +1 646 631 3760